Edit a Ticket
Author: Burt Lancaster
Updated: 2 years ago
Select Tasks
Click on My Tasks
Search for a Task by Number or by User or Asset Related to the Task
Click on the Desired Task
If Required, You Can Assign the Tasks to Another TechnicianÂ
If the Tasks is Billable (i.e. malicious damage), Clicking the Billable Button will Create an Invoice for the Task
You Can Assign a New Device by Clicking on the Add Button
View Task Details in this Area
Files Related to the Task Can Be Uploaded
Update Task Status in this Field
Add Closure Notes Here
Technicians Can Note Time Spent
View Information About the Asset Here
Click on the Asset Task Count to View an Assets Work Order History
Click Save When Finished
