Utilize Email Correspondence
Author: Burt Lancaster
Updated: 2 years ago
Click on help desk
Search for the ticket that you wish to use to correspond with someone
Initiate the correspondence by updating the information on the ticket and clicking the Save and Send button
The correspondence will be sent to the appropriate email addresses and the users can simply reply to the email
The software then opens this new Email area and the reply to the email will be captured in this area
When the reply email arrives, users can either reply to that email or they can respond using the Reply button in the software
All back and forth email correspondence related to a particular ticket will be captured and included in the Email area of the ticket