Manage My Queues
Author: Burt Lancaster
Updated: 2 years ago
Click on Help Desk
Click on My Queues
You can click on Queue to filter the queues
To assign a technician to a ticket, click on the Ticket ID
Click on the Technician field and select the appropriate technician
Once a technician has been selected, the ticket will be removed from the queue and display on the technicians My Tickets