Manage My Tickets

Author: Trey Burnett

Updated: 2 years ago

Select Help Desk.

Select My Tickets.

The My Tickets screen displays tickets you have entered or tickets that are assigned to you if you are a technician.

Click on Columns to select fields to display and customize your view.

Click Export to download a CSV file.

Click Print All to print a sheet for each ticket listed.

Click on Add to add a new ticket (This can also be done from the Add New tab under Help Desk).

Use the fields to filter the results.

Click on a ticket or the edit button to view or modify a ticket.