Manage My Tickets
Author: Trey Burnett
Updated: 2 years ago
Select Help Desk.
Select My Tickets.
The My Tickets screen displays tickets you have entered or tickets that are assigned to you if you are a technician.
Click on Columns to select fields to display and customize your view.
Click Export to download a CSV file.
Click Print All to print a sheet for each ticket listed.
Click on Add to add a new ticket (This can also be done from the Add New tab under Help Desk).
Use the fields to filter the results.
Click on a ticket or the edit button to view or modify a ticket.