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Knowledge Base
Tickets
Assets
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Locations
John Gordon, 278
Mitzi Brown, 124
June Jackson, 54
Tom Tech, 2
Email Task, 1
Landon Jones, 1
John Law, 1
Open Tickets by Assigned Technician
DHS, 345
Repair, 1
EMS, 4
DES, 17
DMS, 69
DSD, 65
Open Tickets by Site
Cracked Screen, 303
Display Issue, 5
Display Screen, 4
Electrical, 1
HVAC, 3
Miscellaneous, 2
Lost Charger, 7
Loaner Issued, 3
Keyboard, 172
1st Offense, 1
1st Offense-Cracked Screen, 3
Broken Speaker, 15
Open Tickets by Type
New Service Call, 474
Holding, 3
Device in Transit, 8
Repair, 15
Waiting on Parts, 1
Tickets by Status
Repaired, 345
Unresolved, 1
User Error, 2
Depot Repair, 8
Swap-out, 14
Tickets by Closure Type
0
100
200
300
400
500
0 - 1 day
1 - 3 days
3 - 5 days
5 - 7 days
7 - 30 days
older than
30
7
13
5
2
28
446
Outstanding Tickets by Time
0
2
4
6
8
10
Depot Repair
Device in Transit
New Service Call
1
1
8
Daily Ticket Status
